Contact the desk

One address reaches the desk: [email protected]. Routing below tells us what kind of message it is so it reaches the right person quickly, and it tells you what to include so we can act on it without a round trip.

Corrections

If something on this site is factually wrong, tell us what the claim is, where it appears and what the correct position is, with a source we can open. We treat corrections as editorial matters and not commercial ones — the person handling it is not the person handling advertising. Substantive corrections are published with a dated note on the page rather than edited silently.

Disputing a rating

Providers may dispute any indicator in a rating. The useful message identifies the specific indicator, states what we recorded, and supplies the evidence we missed at a public address we can verify independently. We re-verify, correct where we were wrong, and record the change on the review. A dispute never pauses a published score, and a rating is never removed because its subject dislikes it.

Press and research

Journalists and researchers can request our methodology in full, the indicator set for a category, or clarification on how a specific score was reached. Our rubric, gates and weights are published, and we will explain the arithmetic behind any individual figure.

Commercial enquiries

Advertising and affiliate discussions go to the same address marked commercial. They are handled separately from editorial and cannot influence scores, ranking order or coverage. Requests to buy placement, adjust a score or remove a finding are declined and recorded on the relevant page.

Data and privacy requests

Requests about personal data — access, deletion or a question about what this site stores — go to the same address. Our privacy policy sets out what is collected, which is very little.

What we cannot help with

We cannot recover funds lost to a scam, exchange failure or wallet error, and we cannot intervene with a provider on your behalf. We do not give personalised financial advice or tell anyone what to buy. If you have lost funds, report it to the relevant authority in your jurisdiction and to the platform involved; we can point you at our reference material on the mechanisms involved, and nothing more.